Capacity and the waitlist

Set capacity

Set capacity when you create the event, or change it later from the Attendees tab with Update Capacity. Capacity must be at least 1.

You can also limit how many co-hosts and sponsors join, with Update Host Capacity on the Hosts tab.

When the event is full

When registrations reach capacity, new registrations join the waitlist automatically, and the event page tells them they are on the waitlist. Freshmint emails you once when the event first fills.

Move someone off the waitlist

On the Attendees tab, change the attendee's status from Waitlisted to Confirmed. They are told by email.

If you raise capacity, people already waitlisted stay waitlisted until you confirm them, so you decide who gets each seat.

Free up seats

Freshmint's AI emails ask confirmed attendees whether they are still coming. When someone answers that they cannot make it, their seat is released.

Attendees can also cancel from My Events or from the event page.

Common questions

Can I see how full the event is? Yes. The Dashboard and the event's Overview tab show registrations against capacity.